We are currently closed for the season, we will open
for services again in November of 2013.
Questions? Please call our offices at 303-499-2000. See you soon!
|Equipment Maintenance Questions
Q: "Why should I get my skis or snowboards tuned?"
A: As you ride your equipment you begin to lose performance and stability. Your edges dull and the base of your skis or snowboard can begin to dry out thus making turning difficult and diminishing the overall performance of your equipment. Regularly tuning your equipment keeps your edges sharp and free from rust. As you ride the base of your equipment will lose its form, grinding the base will keep it flat and structured, improving the performance of your gear. Wax reduces friction by creating a barrier between the snow and your equipment. Without this barrier your gear will feel sluggish and old.
Q: "How often should I get my equipment tuned?"
A: That depends on a lot of different variables, including: how often you go to the slopes, the snow conditions, the user's ability, and most importantly personal preference. The average skier should get their equipment waxed every two to three days on the mountain and fully tuned about every five days you ride, or as you begin to lose performance.
Q: "How do snow conditions affect performance?"
A: As snow conditions change so will the need to keep your gear tuned. Sharp edges and a strong base are important when conditions are hard packed and icy. These conditions also remove wax quicker than soft snow.
Q: "Do snowboards need to be tuned as often as skis?"
Q: "Why is stone grinding so important?"
A: A stone grind flattens the base and applies a new structure. New structure creates stability and allows improves performance.
Q: "Why is structure important?"
A: Structure improves stability and makes the equipment easier to turn. A more in depth explanation is the stone grind creates turbulence underneath the equipment therefore, reducing suction and sticking of the equipment to the snow. A proper structure will allow the ski or snowboard to glide freely.
Q: "Who will be tuning my gear?"
A: That depends on the day and who is in the shop. Rest assured all of our technicians are all highly trained and do a fantastic job!
Q: "What degree bevel do you use?"
A: Our standard bevel is a 1 degree base and a 1 degree side. Custom bevels are available upon request.
Q: "I am not sure what tune to order what should I do?"
A: Our most popular tune is the Pro Tune because it is a complete tune and we repair any minor nicks or dings in your equipment. If there is no base damage that needs to be repaired the Performance Tune is a good selection.
Q: "Do you guarantee satisfaction?"
A: We stand behind the quality of services, however, if you are unsatisfied with the service you received please contact us at 303-499-2000.
Q: "What type of wax do you use?"
A: We use the industry standard all temperature wax in November, and from February 15 to the end of the season. During the colder months like December and January we use a cold temperature wax unless temperatures are unusually warm.
Q: "My skis or snowboard don't glide across the snow after they were freshly waxed. Why is this?"
A: Most of the time the equipment will glide much better but if there is a major temperature change the wax we used on your equipment might be for the wrong temperature. For example, one time I waxed my skis with an all season wax and went to Winter Park. The temperatures dropped to -12F and my skis were terribly sticky and wouldn't glide across the snow. Even though the skis had fresh wax the temperatures were so cold only a sub zero wax was going to work this day. My only options were to have sticky skis or re-wax them with a sub zero wax. Fortunately it was only one day and as soon as temperatures returned to normal my skis worked great.
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|Major Repairs Questions
Q: "I am not sure if I need to order a major repair what should I order?"
A: Order a Pro Tune because before each tune is performed we thoroughly inspect each piece of equipment to make sure the correct tune is ordered. If there is a discrepancy between what your equipment needs and what is ordered we will contact you prior to doing any service. This guarantees that you get the correct tune for your gear.
Q: "I have a core shot; do I need to order anything special?"
A: Yes, you need to order the Pro Tune with Major Repair. This repair may take us about 1 hour to repair and 24 hours to dry properly so our 24 hour delivery will not be available for this service. This repair typically takes one hour and is included in the price of the Major Repair Tune.
Q: "I blew my edge. Can you fix it?"
A: Yes, this is an hourly charge and we will advise you if it is logical to repair the edge or just buy new equipment. This repair may take longer than 24 hours to properly repair so our 24 hour delivery will not be available for this service. This repair typically takes two hours.
Q: "Do you work on bindings?"
A: Not yet. Because we are a small start up we are unable to service bindings as of yet, however we are looking to expand our service soon, check back with us.
Q: "Do you fix delamination and or top sheet damage?"
A: Yes. This repair may take longer than 24 hours to properly repair so our 24 hour delivery will not be available for this service. This repair typically takes one hour.
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Q: "Can I have you pick up my skis up at my office?"
A: Of course, when you log in simply designate that address as your pick up address and we will be happy to pick them up at your place of work. Let your coworkers know as well and we will be happy to pick up all gear at one location.
Q: "Where should I put my equipment for pickup?"
A: Anywhere you feel they will be safe. When you reach the pickup and delivery pages make sure to add specific instructions in the space provided. (For example: My skis are under a red blanket on the back porch)
Q: "Do I need to be home for Pick up or Delivery?"
A: No you don't. Simply let us know where the skis or snowboards will be and we will be happy to oblige.
Q: "Am I in your service area?"
A: Our service area boundaries are as far north as Longmont, south as Highlands Ranch, west as Golden and east as Aurora.
Q: "How long will it take to get my gear back?"
A: We will be able to get your gear back to you in three business days. For example if we pick up on Tuesday you can get them back on Thursday. However, if you need a fast turnaround we offer 24 hour delivery service for an extra fee.
Q: "What is your return/cancellation policy?"
A: Cancellation Instructions: If for any reason you need to cancel your order simply do so prior to 8:00 AM the day of pickup. If you need to cancel the order after 8:00 AM please call 303-499-2000. If we arrive at the pick up location and the equipment is not there or not available for our driver a $10.00 fee will be charged to the account and must be paid before we will reschedule for another date. If we have already picked up your equipment and you need to cancel the tune your account will be charged a $15.00 handling fee even if we do not tune your equipment. If you call us before we arrive at your pick up location or have not yet picked up your equipment we will not charge any fee.
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